Research Associate with The Cameron Insitute
Mr. Heenan is the Director of Quality Performance & Risk Management at the Credit Valley Hospital, a 400-bed community hospital in the city of Mississauga.
Mike’s responsibilities include clinical and operational planning, dissemination of key clinical and utilization resource data, patient safety and quality improvement. Recent accomplishments include the launch of quarterly utilization summary reports, the implementation of the balanced scorecard, the designing of a medical quality and performance model for physicians, and the designing of a governance model for quality & safety.
Mike is an MBA graduate with a major in Health Services Management, and recently was designated as a Certified Professional in Healthcare Quality (CPHQ). Mr. Heenan is also a Lecturer on Health Quality Management and Critical Issues in Health Services at the DeGroote School of Business (McMaster University).